This Privacy Policy (“Policy”) is issued by PHAN HUY Fashion Company Limited (“PHAN HUY”), headquartered in Ho Chi Minh City, Vietnam, as the official owner and operator of www.phanhuy.net (“Website”).
This Policy explains how PHAN HUY collects, uses, stores, and protects the personal data of its customers and website users.
By accessing our Website or using our services, you agree to the terms described in this Policy.
1. GENERAL PROVISIONS
1.1 This Policy applies to all activities and transactions conducted on www.phanhuy.net, covering the collection and processing of personal data of every customer or user (“Customer”).
1.2 The Policy is an integral part of all agreements, transactions, and service engagements between PHAN HUY and its Customers.
1.3 By creating an account, making a purchase, or using any service provided by PHAN HUY, the Customer acknowledges having read, understood, and accepted all terms of this Policy, and voluntarily provides consent for the collection and processing of their Personal Data.
1.4 If the Customer provides personal data of third parties (e.g. family members, partners, or representatives), the Customer confirms that consent has been obtained from those individuals for PHAN HUY to process their information under this Policy.
1.5 PHAN HUY operates with the following principles:
Privacy & Security: Always protect the confidentiality of Customer data in compliance with Vietnamese law and international privacy standards.
Purposeful Processing: Collect and process data only for legitimate, clear, and specific purposes.
No Data from Minors: PHAN HUY does not knowingly collect data from individuals under 18 years of age.
Compliance: PHAN HUY may act as both Data Controller and Data Processor depending on context, ensuring legal compliance.
2. TYPES OF PERSONAL DATA COLLECTED
PHAN HUY may collect the following data:
Basic Information: Full name, gender, contact details, email, phone number, shipping address, account information.
Technical Data: IP address, browser type, device information, and browsing behavior.
Marketing Data: Preferences, browsing patterns, interactions with campaigns or online advertising.
3. METHODS OF DATA COLLECTION
PHAN HUY collects data through:
Direct interactions (account creation, purchases, customer service communication, forms, etc.).
Website and app usage.
Third parties such as payment gateways or advertising platforms, always in accordance with data privacy laws.
4. PURPOSE OF DATA COLLECTION
PHAN HUY processes Customer data for:
Providing and managing products and services.
Improving customer experience and product quality.
Communicating promotions, events, and relevant updates.
Ensuring transaction security and legal compliance.
Responding to inquiries and customer support.
Fulfilling legal obligations when required by authorities.
5. CUSTOMER RIGHTS AND RESPONSIBILITIES
Customer Rights
Customers have the right to:
Request access, correction, or deletion of their personal data.
Withdraw consent to data processing (withdrawal may affect service quality).
File complaints if PHAN HUY uses their data beyond the agreed scope.
Customer Responsibilities
Provide accurate, updated information when registering or purchasing.
Notify PHAN HUY of any data changes.
Protect personal login credentials and report suspected breaches promptly.
6. DATA STORAGE DURATION
Personal Data will be stored for as long as necessary to fulfill the stated purposes, comply with legal requirements, or until the Customer requests deletion, whichever comes first.
7. DATA PROCESSING METHODS
PHAN HUY securely processes personal data using both automated and manual methods, ensuring data integrity and protection against unauthorized access.
8. COOKIES POLICY
Our Website uses cookies to:
Improve user experience.
Remember Customer preferences.
Analyze traffic and engagement.
Customers may disable cookies in browser settings, though some website features may become unavailable.
9. DISCLOSURE OF PERSONAL DATA
PHAN HUY does not sell or trade Customer information.
Data may only be shared with:
Authorized employees or service providers supporting operations (IT, shipping, payment, marketing).
Legal authorities when required by law.
Business partners in case of mergers, audits, or restructuring, under strict confidentiality terms.
10. DATA PROTECTION AND PAYMENT SECURITY
PHAN HUY implements robust security measures:
SSL 256-bit encryption for online transactions.
PCI DSS-compliant payment gateways.
OTP authentication and secure communication protocols.
All payment details are handled directly by our authorized payment partners and not stored on PHAN HUY’s system.
11. DATA BREACH RESPONSE
In the event of a data breach, PHAN HUY will immediately notify relevant authorities and affected Customers, and take all necessary actions to mitigate the impact.
12. CONTACT INFORMATION
For any inquiries regarding this Privacy Policy or data processing, please contact:
PHAN HUY Fashion Company Limited
Website: www.phanhuy.net
Email: cs@phanhuy.net
Address: 286/4 Hoang Van Thu, Tan Son Nhat Ward, Ho Chi Minh City, Vietnam