At Phan Huy, every garment is individually crafted – a reflection of artistry, precision, and the intimate process of couture creation. Because of the personalized nature of our Pret-à-Couture and Made-to-Order pieces, all sales are final. These items are non-returnable and non-refundable once an order has been confirmed. However, as part of our commitment to craftsmanship and client satisfaction, Phan Huy offers a post-purchase modification service for Made-to-Order pieces. Clients may request adjustments to fit or minor detail refinements, available up to two times per order. All modification requests are subject to design feasibility and technical assessment by our atelier team.
For special cases involving Ready-to-Wear items, exchanges for sizing may be considered if stock is available. Please contact our Client Service team within 14 days of delivery for assistance. All shipping costs, duties, and taxes related to exchanges or adjustments are the responsibility of the customer. For additional guidance or assistance, please contact our Client Service team at cs@phanhuy.net or via WhatsApp.
As all Phan Huy pieces are individually crafted under a Made-to-Order process, we are unable to accept exchanges or returns once an order has been confirmed. Each garment is created specifically for you – tailored with care, precision, and the spirit of craftsmanship that defines the Phan Huy atelier.
Should an issue arise regarding the condition or quality of your item, please contact our client service team within 14 days of delivery. Our team will be glad to assist and evaluate the case with utmost consideration.
Please note that shipping fees, taxes, and duties are non-refundable.
Please note that all Phan Huy Made-to-Order pieces are non-returnable and non-refundable. Once your order has been confirmed and accepted by Phan Huy, it cannot be canceled or modified. Each creation is individually crafted to your request, reflecting our dedication to precision, artistry, and the intimate nature of couture.
Should you wish to adjust the fit or refine certain details, Phan Huy offers a modification service available up to two times per order, as part of our after-sales care. All requests will be carefully reviewed to ensure feasibility and design integrity. The atelier reserves the right to decline any alterations that are technically or structurally unachievable.
For assistance or to request a modification, please contact our Client Service team at cs@phanhuy.net or via WhatsApp.
Customers are responsible for all return shipping costs and any additional delivery fees incurred. Please ensure that all customs documentation required for international shipment is accurately completed and enclosed with your return package. Incomplete or incorrect paperwork may lead to customs rejection or the parcel being returned to sender.
All documents must be provided in English to facilitate clearance by both the exporting and Vietnamese customs authorities. Phan Huy cannot be held responsible for packages delayed or withheld due to insufficient documentation.
We recommend consulting your local courier or customs office to confirm the required paperwork before dispatch. For guidance or assistance, please contact our Client Service team at cs@phanhuy.net or reach us via WhatsApp.
Once Phan Huy has received the returned item and verified that it meets all return conditions, you will receive an email confirmation acknowledging its acceptance. This verification process may take approximately 3–5 business days.
Delivery timelines vary depending on the nature of the product:
– Made-to-Order pieces: estimated 10–15 business days
Please note that all return and re-delivery shipping costs are the responsibility of the customer.